Refund policy

Refund & Replacement Policy

Oops happens! 💕 If your item arrives damaged or broken, or your package is lost in transit, we’re happy to send a replacement. For damaged or broken items, please send us a few photos so we can make it right.

If a return is required, customers are responsible for return shipping costs. Once received, RubyRue will cover the shipping cost of your replacement item.

Because many of our goodies are handmade or produced in small batches, replacements are subject to availability. If a replacement isn’t available, we’ll work with you on another solution.